Dispatcher (Contract - Until September 2026) - Squamish

Keolis Canada•Squamish, BC

6d•Onsite

About The Position

Seeking a seasonal full-time Dispatcher (until mid-to-late September 2026) to work in a busy office environment, performing a variety of administrative tasks, scheduling and dispatching for the operation, and providing customer service. Reporting to the Operations Team, you will work within a group of professionals in a fast-paced, deadline-driven environment. This role is responsible for delivering a broad range of dispatch and administrative functions to support safe, efficient, and reliable transit operations, including HandyDART and On-Demand services.

Requirements

Previous work-related experience with social media platforms is required.
Proficient in Microsoft Office.
Previous administrative experience is required.
Strong communication and Customer service skills.
Ability to multitask and manage a busy office environment.
Proficient in using radio communications.
Strong organizational and scheduling skills.
Strong skillset with Microsoft Office

Nice To Haves

Business Communications experience is considered an asset.

Responsibilities

Coordinate and dispatch drivers in accordance with established procedures
Monitor radio communications and facilitate communication between drivers and supervisors
Perform HandyDART and custom transit service scheduling
Post service alerts (e.g., delays, detours) through apps or social media platforms
Respond to public and driver inquiries, identifying solutions to concerns
Maintain clear and timely communication with staff regarding operational issues, changes, and updates
Ensure fair and consistent treatment of drivers, in accordance with the Driver’s Handbook and company policies
Process purchase orders, invoices, and general administrative tasks
Complete data entry and maintain accurate operational records
Ensure all required paperwork and requests are completed accurately and on time
Support front-line office and reception duties as required
Assist in creating and improving operational systems and processes
Identify opportunities to improve efficiency and service delivery