Dispatcher - Austin, TX

DCOMM•Austin, TX

20h•Onsite

About The Position

The Dispatcher plays a critical role in coordinating operations across multiple departments, including the Bury, Install, and Enterprise teams. This position ensures that job assignments are efficiently scheduled, monitored, and completed on time. Dispatchers act as the primary point of contact for clients, technicians, and internal teams, helping to streamline workflow and maximize operational efficiency. To succeed in this role, candidates must have strong organizational skills, excellent communication abilities, and the ability to adapt to dynamic work environments. This role offers opportunities for growth in logistics coordination, operational management, and leadership positions within the organization.

Requirements

Ability to manage schedules, track assignments, and coordinate tasks efficiently.
Strong verbal and written communication skills to interact professionally with clients and internal teams.
Quick decision-making skills to address scheduling conflicts, service issues, and logistical challenges.
Ability to document and track job progress with accuracy.
Comfortable working in a fast-paced, changing environment.
Ability to prioritize tasks and ensure timely completion with minimal supervision.
Maintain a professional and approachable demeanor when interacting with clients and technicians.
Familiarity with scheduling and workforce management software is a plus.
Availability to work varying schedules, including evenings and weekends, as needed.

Nice To Haves

Experience leading formal onboarding classes or operational training initiatives.
Previous experience in a customer service, call center, administrative support, scheduling, logistics, or dispatch-related environment.
Experience working within the telecommunications, construction, utility, transportation, or service industries.
Familiarity with GPS tracking systems, dispatch software, workforce management systems, or scheduling platforms.
Experience coordinating multiple priorities in a fast-paced operational environment.
Working knowledge of Microsoft Office Suite, including Outlook, Excel, and Teams.
Experience communicating with field personnel, customers, vendors, or subcontractors.
Bilingual communication skills (English/Spanish) are a plus based on operational needs.
Experience with data entry, reporting, and maintaining accurate operational records.
Demonstrated ability to remain calm under pressure and make sound decisions in rapidly changing situations.

Responsibilities

Serve as the key liaison between the Bury, Install, and Enterprise teams, ensuring efficient scheduling, tracking, and completion of tasks.
Track project timelines and identify additional work opportunities to maximize efficiency for installation technicians.
Maintain consistent communication with clients to ensure expectations are met, provide updates, and address concerns promptly.
Dispatch enterprise personnel to job sites, monitor work progress, and ensure timely completion of assignments.
Maintain thorough and accurate documentation of work assignments, communications, and project updates for future reference.
Provide administrative assistance to ensure smooth workflow and department operations.
Perform additional duties and responsibilities as assigned to support evolving operational and business needs.