Dispatcher
About The Position
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning and electrical systems. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in the Panhandle. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Requirements
- If you can achieve the above and you find it fun and challenging - you have just the right amount.
Responsibilities
- Evaluate customer calls and match the right technician to every job.
- Learn the business and learn how to prioritize the most urgent customer calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Record and report the service calls.
- Provide one-on-one training of new dispatchers.
- Participate in training so that you grow and develop as a professional.
- Update customers throughout the day on the technician's progress.
Benefits
- Medical, dental, and vision insurance
- Company paid long-term disability and life insurance
- PTO beginning your first day
- Paid holidays after 90 days
- Paid parental leave after 1 year
- 401k Plan with a company match
- Company outings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
