Dispatcher

Sila Services•Stoneham, MA

13d•Onsite

About The Position

We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly. At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel. If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.

Requirements

2+ years of dispatching experience preferred
HVAC, plumbing, electrical, or home services dispatch experience strongly preferred
Strong organization, problem-solving, and decision-making skills
Ability to manage multiple technicians and calls at the same time
Excellent communication and customer service skills
Ability to stay calm and adjust quickly when priorities change
Strong computer skills and experience with scheduling/dispatch software
Service Titan experience strongly preferred
Knowledge of local geography and efficient routing is a plus

Responsibilities

Dispatch technicians to service calls based on location, skill set, priority, and customer needs
Manage and adjust the daily service schedule throughout the day
Monitor technician progress and keep calls moving efficiently
Communicate schedule changes and arrival updates to customers
Work closely with technicians, CSRs, managers, and field leadership
Prioritize emergency and high-priority calls
Help maximize technician productivity and minimize drive time
Maintain accurate notes and job information in the dispatching system
Respond quickly when schedules change, calls run long, or emergencies arise
Support customers and field teams in a fast-paced service environment