Dispatcher - Rhode Island

MMT Ambulance • Pawtucket, RI

1d • Onsite

About The Position

As a Dispatcher, you play a crucial role in ensuring effective communication and coordination within the emergency medical services team. Your responsibilities include coordinating communication between field staff and facilities to ensure timely and accurate responses to service requests for ambulance transports. MMT Ambulance is growing fast and needs compassionate EMS professionals to join their team. They offer competitive pay, flexible schedules, great benefits, free continuing education, and more. MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.

Requirements

• Minimum of a high school diploma or equivalent.
• Prior Dispatch or medical experience preferred.
• Knowledge of medical terminology.
• Proficiency in spelling and writing English.
• Strong communication skills and ability to work in a team environment.
• Ability to deal with high stress situations.
• Customer service experience
• Working knowledge and proficiency of electronic communication.
• Able to quickly manage and transition between various tasks while maintaining attention to detail.
• Self-confidence, emotional stability, good judgment, and tolerance for high stress
• Possess good verbal communication skills
• Ability to handle adverse situations effectively

Nice To Haves

• Prior Dispatch or medical experience preferred.

Responsibilities

• Ensuring that all transport requests are picked up in a timely manner (using either phone or computer)
• Ensuring all crews are accounted for at all times
• Ensuring that callers are notified of any delays in transports.
• Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately
• Efficiently dispatching of transport requests and relaying appropriate information to field crews
• Knowledge of geography of service area
• Operates computers, software, and multi-line phone system.
• Ensures the provision of optimal transportation services to patients and referring agencies.
• Flexible as to work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays.

Benefits

• Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
• Retirement Plans: 401K and Roth 401K, with a company match
• Paid Time Off
• Employer Paid: Basic Life Insurance and Long-Term Disability
• Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
• Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED