Dispatcher

Trinity Air•Peachtree City, GA

1d•Onsite

About The Position

As a Dispatcher, you are in the most dynamic role within the industry. You are the heartbeat of the company and interact with all functions (call center, customers, technicians, and management) in support of your primary role: ensure calls are prioritized according to urgency and importance and the right technician is sent. You will also be the primary communication conduit and trusted advisor for technicians in the field - while they are responding to calls, you will provide updates on customers, service call requests, traffic, obstacles, and other requirements as necessary.

Requirements

Ability to work 7 AM to 4PM Monday - Friday (both with an hour lunch break).
Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)
Microsoft Office Suite experience required
Strong communication skills - written & verbal
Able to multi-task, work independently, & strong organizational skills

Nice To Haves

Familiarity with greater Peachtree City area

Responsibilities

Assign service calls to technicians using sound judgment to make quick decisions based on job complexity, technician ability, and location
Work closely with management to balance the workload for technicians
Keep track of the technicians’ schedules and dynamically adjust as conditions change over the course of the day
Interact with technicians regularly and act as a coach/cheerleader to keep them motivated
Respond to special requests from customers related to jobs performed by a technician
Follow up on all pending/recommended work
Contact customers with parts pending and the status of parts

Benefits

Robust benefits package – health, dental, vision insurance, 401k match, and more
Paid Training, Paid Holidays, and PTO
On-going training & development, & growth opportunities

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