Dispatcher - AOPSecurity (Weekend Nights/Grave)

AOPSecurity•Albuquerque, NM

About The Position

General Information Position: Security Dispatcher - Weekend Grave shift Need someone willing to work weekends, along with some possible weekdays (Fri /Saturday/Sunday) 8hr Fri & 12hr shifts on weekends Job Purpose: Monitor all client cameras to detect and dispatch emergencies such as fires, burglary alarms, alerts, intrusions, trespassers, and illegal entry into establishments, ability to Dispatch a patrol supervisor to respond to the client site/property. Primary Job Function Monitor cameras and operate radio, telephone, and computer equipment with several software applications at emergency response centers. Receive and edit reports submitted to the system by guards and supervisors to post to the client portal. Answer phones and dispatch response calls to the patrol supervisors for the client. Monitor and set/enable all client cameras for alarms, alerts, intrusions, and/or trespassers to dispatch to patrol supervisors. Perform other duties as requested.

Requirements

Computer skills and knowledge
ability to multitask
Good customer service
ability to hear and communicate clearly on the radio and phones
ability to stay alert and focused throughout shift

Responsibilities

Monitor cameras and operate radio, telephone, and computer equipment with several software applications at emergency response centers.
Receive and edit reports submitted to the system by guards and supervisors to post to the client portal.
Answer phones and dispatch response calls to the patrol supervisors for the client.
Monitor and set/enable all client cameras for alarms, alerts, intrusions, and/or trespassers to dispatch to patrol supervisors.
Perform other duties as requested.
Maintain access to and security of highly sensitive and confidential materials.
Monitor various radio frequencies from guards and patrol supervisors to keep apprised of developing situations.
Answer routine inquiries and refer calls from customers and other employees.
Getting Information - Observing, receiving, and obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Monitor all client cameras, and computer screens, and contact emergency response field units to determine patrol units available for dispatch.