Dispatcher

PROMPTCARE COMPANIES INC•Durham, NC

21h•Onsite

About The Position

PromptCare is seeking a reliable and organized Dispatcher to join our team. The Dispatcher is responsible for scheduling and the supervision for all new respiratory orders, oxygen deliveries, pick-ups, and disposable supplies in accordance with all State and Federal regulations and accrediting body standards to provide safe, quality patient services. The dispatcher must respond to all incoming emails and responsible for setting up vehicle maintenance, scheduling oxygen refills with our oxygen vendor. Filing paperwork, assisting in pulling orders for the next day and acting as a back-up driver when needed. If you are a motivated individual with a passion for logistics and coordination, we encourage you to apply. To learn more about our company, please visit us at https://www.promptcare.com/

Requirements

High School Diploma or equivalent
2 years dispatching experience preferred
Able to re-prioritize quickly in fast-paced, highly stressful environment
Must possess good verbal communication, administrative, organizational and leadership skills
Must have strong technical skills, good sense of direction and ability to read maps
Computer savvy with strong knowledge in MS Excel spreadsheets
Excellent telephone skills, knowledge of medical equipment and maintenance
Knowledge of the geographic area of service, New Jersey, New York, Brooklyn, and Staten Island NY

Responsibilities

Assists in assembly of equipment for delivery
Prepares and coordinates weekly on-call schedule for HCTs
Pulling and staging orders for the next day
Q.A. driver’s paperwork for completion before giving to customer service, also Q.A. all other paperwork from drivers such as maintenance log of, route sheets, oxygen manifest daily vehicle check etc
Track driver’s overtime, on call and productivity report
Required being the back-up driver when drivers are out sick or on vacation or to many add-ons throughout the day
Communicates in both a verbal and written manner with Warehouse Supervisor and Purchasing regarding equipment defects/recalls in the field
Supervises the delivery and pick-up of HME, mediation, supplies and oxygen
Supervises personnel to correctly load deliveries onto trucks in a timely manner
Efficiently coordinates technician’s delivery routes daily
Prioritizes same day deliveries for completion according to patient need
Efficiently coordinates the pick-up of rental equipment, oxygen tanks
Inspects off-loads for proper handling of rental equipment and per Policies and Procedures
Assists/supervises in the repair and preventive maintenance of rental equipment in the field
Inspects vehicles in accordance with State and Federal regulations and accrediting body standards
Supervises the inventory control of vehicle emergency supplies and equipment
Arranges for vehicle preventive maintenance and repairs
Keep vehicle maintenance board up to date
Uses appropriate protective barriers as necessary and outlined in Policies and Procedures
Accepts other duties as assigned

Benefits

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans