Dispatcher

YORK1•Bracebridge, ON

16d

About The Position

The Dispatcher plays a critical role in ensuring efficient daily operations by coordinating drivers, managing schedules, and overseeing daily dispatch activities. This position requires strong organizational, communication, and problem-solving skills to assign routes, monitor driver performance, and respond to operational challenges in real time.

Requirements

High school diploma or equivalent required
Knowledge of DOT regulations and Hours of Service (HOS) requirements
Familiarity with dispatch systems, GPS tracking tools, and routing software
Proficiency in Microsoft Office (Excel, Outlook, Word)
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Strong attention to detail and accuracy
Quick decision-making and problem-solving ability
Ability to manage stress and adapt to changing operational demands
Strong teamwork and collaboration across departments
Professionalism and accountability in all interactions

Nice To Haves

Post-secondary education in logistics, transportation, or related field is an asset
Experience in dispatching, transportation, logistics, or similar operational role preferred
Experience in waste management or fleet operations is an asset

Responsibilities

Assign drivers to routes based on job requirements, availability, and operational efficiency.
Schedule and coordinate driver shifts to ensure full route coverage.
Monitor and adjust schedules to accommodate delays, changes, or last-minute service requests.
Dispatch trucks to job sites and provide real-time updates on assignments.
Act as the primary point of contact between drivers and operations.
Provide drivers with route details, job instructions, and safety requirements.
Maintain constant communication via phone, radio, or dispatch systems.
Support drivers in resolving on-site issues and operational challenges.
Receive and respond to customer service requests, including missed pickups and delays.
Address service complaints and coordinate corrective actions.
Escalate unresolved issues to management as required.
Ensure compliance with Hours of Service (HOS) and DOT regulations.
Monitor driver logs, route efficiency, and regulatory compliance.
Ensure adherence to company safety policies and operational standards.
Track vehicle inspections and coordinate maintenance requirements.
Track and manage the location and availability of containers, dumpsters, and bins.
Ensure efficient container rotation and proper allocation to job sites.
Coordinate with operations to maintain accurate inventory records.
Maintain accurate dispatch logs, route adjustments, and service records.
Generate reports on driver performance, service efficiency, and operational trends.
Analyze dispatch data to identify opportunities for process improvement.