Dispatcher
F.H. Furr
•Onsite
About The Position
F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service.
Requirements
- Proven experience in a dispatching or scheduling role
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
- Ability to work in a fast-paced, deadline-driven environment
- Detail-oriented and able to accurately record and relay information
Nice To Haves
- Experience with ServiceTitan
Responsibilities
- Efficiently schedule and dispatch field technicians for service calls and projects
- Prioritize service requests based on urgency and location
- Communicate effectively with customers to confirm appointments and provide updates
- Coordinate with the team to allocate resources for emergency calls
- Monitor field technicians' progress and adjust schedules as needed
- Maintain accurate records of service calls and technician activities
Benefits
- Company-paid Medical, Dental, and Vision Insurance
- 401(K) Plan
- Company-paid Long-Term Disability and Life Insurance policies
- Short-term disability and voluntary life insurance options
- Generous PTO and Holiday Plan
- Opportunities for professional development and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
