Dispatcher

Mccno•New Orleans, LA

14h•Onsite

About The Position

The Dispatcher receives calls, maintains and logs information and requests to disseminate information to appropriate staff and ensure efficient operations. This role dispatches crews to assigned locations for requested equipment needed for event setup, follows up on the completion of requests, and relays any issues to event management. The Dispatcher also maintains a file log of all calls and injury reports, processes labor daily by checking in MCCNO employees and contract employees to ensure adequate shift coverage, and monitors time sheets for discrepancies. Additionally, this role ensures contracted employees are biometrically enrolled in the time-keeping system, that daily time sheets are submitted to People Services accurately and in a timely manner, and that all incoming staff report to the appropriate supervisor and work area promptly. The Dispatcher will also assist Facility Operations staff with routine and non-routine tasks as directed, maintain a record of departmental key holders, and manage office supply inventory to ensure staff have necessary supplies.

Requirements

Basic proficiency in Microsoft Word and Excel.
Prioritize and plan work activities.
Use time efficiently.
Perform under minimal supervision.
Maintain a high emphasis on customer service.
Possess excellent communication skills.

Responsibilities

Receive calls, maintain and log information and requests in order to disseminate information to appropriate staff and ensure efficient operations.
Dispatch crew to assigned locations for requested equipment needed for event setup.
Follow up on the completion of requests and relay any issues to event management.
Maintain file log of all calls and injury reports.
Process labor on a daily basis by checking in MCCNO employees and contract employees ensuring adequate shift coverage.
Monitor time sheets for discrepancies.
Ensure contracted employees are biometrically enrolled in time-keeping system.
Ensure that daily time sheets are submitted to People Services in a timely and accurate manner.
Ensure that all incoming staff reports to the appropriate supervisor and work area in a timely manner.
Assist Facility Operations staff with routine and non-routine tasks as directed.
Maintain record of departmental key holder.
Maintain office supply inventory and ensure that the staff have access to needed supplies at all times.