Dispatcher (Mon-Fri)

Gervais Mechanical Services•Southborough, MA

1d•Onsite

About The Position

Gervais Mechanical Services, a dynamic, rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Dispatcher to join their team at their Auburn, MA location. This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls from existing customers, providing exceptional customer service, and ensuring all ticket information is entered correctly into the computer. Responsibilities also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation. The company offers a fun, family-oriented work environment where effort is recognized and appreciated, and provides opportunities for professional, personal, and financial growth.

Requirements

A minimum of two years office/customer service experience
A professional appearance
Excellent interpersonal skills with the ability to interact with all types of customers
Strong customer service attitude
Able to plan and schedule work rather than just react
Able to "think on your feet" to provide customers with needed information for their specific installation or repair
Ability to work as part of a team
Strong computer skills with a good knowledge of Microsoft office
Ability to learn customer service management and scheduling / dispatch software