Dispatcher- Service Team (Lowell Office- Multiple Shifts available)
About The Position
Wachter is hiring a Dispatcher to work in its Lowell, Arkansas office. The role dispatches service tickets to available technicians nationwide and provides administrative, operational, and logistical support. The Dispatcher maintains schedules and project files, assists with project scheduling and billing, tracks certificates of insurance (COIs), and supports the Project Manager with daily operational tasks. Applicants should be reliable, self-motivated, able to work independently, and willing to learn new skills. Wachter describes itself as a family-owned company that has operated since 1930 and offers competitive pay and benefits to qualified candidates.
Requirements
- High school diploma or equivalent.
- Highly proficient with computers, including email, spreadsheets, databases, and Microsoft Office programs.
- Excellent customer relationship and verbal and written communication skills.
- Strong attention to detail, organizational skills, and follow-up skills.
- Outstanding time management skills.
- Ability to prioritize and switch tasks efficiently.
- Ability to type at least 40 words per minute.
Nice To Haves
- College education or degree.
- Industry experience with large single-site operations in the electrical field.
- Network troubleshooting knowledge.
- Cat-5 cabling or fiber knowledge.
Responsibilities
- Maintain an updated, organized, fast-paced schedule.
- Call technicians and dispatch them to jobs.
- Dispatch service tickets to available technicians nationwide.
- Track COIs.
- Manage deliverables for completed jobs.
- Create BISs for billing.
- Provide necessary documentation for service tickets.
- Assist the Project Manager with daily operational tasks.
- Provide administrative and logistical project support.
- Create and maintain project files.
- Assist with project scheduling and billing.
- Adhere to required project safety requirements.
- Maintain company standards for workmanship, customer relations, coworker interactions, behavior, and appearance.
- Perform other duties as assigned by a supervisor.
Benefits
- Company-paid medical, dental, prescription, and vision benefits.
- Life, AD&D, and LTD insurance.
- Paid vacation and holidays.
- MD Live and TriaHealth.
- Company-matched 401(k) and IRA retirement savings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
