Cleveland - Dispatcher

Diakon Logistics•Richfield, OH

1d•Onsite

About The Position

Diakon Logistics is seeking a detail-oriented, organized Dispatcher to join its logistics team. The Dispatcher serves as a communication hub, coordinating with delivery teams, supporting customers, and helping ensure smooth daily operations. The role requires strong organizational and computer skills and a commitment to exceptional service. This is a full-time, in-office position; remote and hybrid options are not available. The hourly rate is $16–$18, depending on experience, with bonus potential.

Requirements

Excellent computer skills, including proficiency in Excel and other Microsoft Office applications.
Strong data-entry skills with high accuracy.
Outstanding organizational abilities and attention to detail.
Exceptional communication and interpersonal skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Ability to work in an in-office setting.

Nice To Haves

College education.
Prior experience in dispatch, logistics, or customer service.
Spanish bilingual ability.

Responsibilities

Monitor routes and maintain regular communication with delivery teams to support high-level customer service.
Take customer calls and develop solutions to address potential issues.
Record detailed notes and information in the delivery system accurately and thoroughly.
Communicate solutions and updates to other departments and office staff as needed.
Maintain meticulous records and ensure data-entry accuracy.