Dispatcher- Service Team (Lowell Office- Multiple Shifts available)
Wachter, Inc.•Lowell, AR
•$15 - $19•Onsite
About The Position
Wachter is hiring a Dispatcher for its Lowell, Arkansas office. The position dispatches service tickets nationwide to available technicians and provides administrative, operational, and logistical support. Candidates should have industry experience with large single-site electrical operations and be willing to learn new skills. The role involves maintaining schedules, coordinating with technicians, supporting project managers, and assisting with project documentation, scheduling, and billing. The listed pay range is $15–$19 per hour, based on experience. Multiple shifts are available.
Requirements
- High school diploma or equivalent required.
- Industry experience with large single-site operations in the electrical field.
- Comfort communicating by phone with peers and technicians.
- High proficiency with computers, including email, spreadsheets, databases, and Microsoft Office programs.
- Excellent customer relationship and verbal and written communication skills.
- Strong attention to detail, organizational skills, and follow-up skills.
- Outstanding time-management skills.
- Ability to prioritize and switch tasks efficiently.
- Typing speed of at least 40 words per minute.
Nice To Haves
- College education or degree.
- Network troubleshooting knowledge.
- Cat-5 cabling or fiber knowledge.
Responsibilities
- Maintain an updated, organized, fast-paced schedule.
- Call technicians and dispatch them to jobs.
- Track certificates of insurance (COIs).
- Manage deliverables for completed jobs.
- Create BIS documents for billing.
- Dispatch service tickets nationwide to available technicians.
- Provide necessary documentation for service tickets.
- Assist the Project Manager with daily operational tasks.
- Provide administrative and logistical project support.
- Create and maintain project files.
- Assist with project scheduling and billing.
- Adhere to required project safety requirements.
- Maintain the company’s standards for workmanship, customer relations, coworker relations, behavior, and appearance.
- Perform other duties assigned by a supervisor.
Benefits
- Company-paid medical, dental, prescription, and vision benefits.
- Life, AD&D, and LTD insurance.
- Paid vacation and holidays.
- MD Live and TriaHealth.
- Company-matched 401(k) and IRA retirement savings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
