Dispatcher ($4,000 Hiring Incentive)

Arizona Department of Administration • Phoenix, AZ

3d • Onsite

About The Position

Under the general supervision of a Dispatch Supervisor, this position performs work in a highly technical environment in the Operation Communication Center (Opcomm). This position is responsible for critical incidents and to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources statewide in support of the Enforcement and Compliance Bureau, Office of Inspector General, Attorney General's Office, Arizona Department of Agriculture, and the Livestock Division using a multi-line telephone system, two-way radio, statewide port of entry cameras and a Computer Aided Dispatch (CAD) System as part of a interfaced operational program. Dispatchers conduct research, enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other related information in accordance with policy and procedure. The Operational Communication Center is a 24/7 operation. Dispatchers are subject to shift work and must be able to work nights, weekends, and holidays as required. Background check is required.
This position is eligible for a $4,000 hiring incentive.

Requirements

• Department policies and procedures.
• Federal, State, and department rules and regulations.
• Policies and procedures governing security and privacy of record information.
• Customer service procedures and techniques.
• Report writing using the Computer Aided Dispatch System (CAD) software.
• Telephone etiquette.
• Radio transmission procedures to produce effective communication between two parties.
• Federal Communication Commission (FCC), City, Department, and other applicable rules and regulations.
• City streets and surrounding areas, including geographical layout of operating Districts.
• Police emergency dispatch procedures.
• Federal OSHA and State and County regulations and City policies regarding safe work practices.
• Operating multiple computer systems, including specialized dispatch communications equipment required to carry out job assignments.
• Operating standard office equipment including a personal computer and related software and demonstrate proficiency to prepare e-mail and time sheets.
• Reading a map.
• Google Workspace.
• Obtain Department of Public Safety TOC certification within 6 months.
• Obtain Arizona Criminal Justice Information System (ACJIS) certification within 6 months through the Arizona Department of Public Safety.
• Follow oral and written instructions.
• Remain calm and make logical decisions when in high stress situations.
• Complete work accurately, maintains composure and responds to calls in an often stressful environment.
• Operate radio transmitting equipment in a fast and efficient manner, under stress.
• Follow departmental guidelines and procedures relating to response to emergency situations.
• Exercise good judgment in the handling and prioritizing of calls within the department.
• Effectively communicate and make decisions related to dispatching emergency vehicles under stressful work conditions.
• Listen and retain information communicated in emergency calls.
• Establish and maintain effective working relationships with other employees and the general public.
• Communicate clearly.
• Adhere to the rules, policies, procedures, and statutes that govern their conduct and performance within the Department.
• Pass a background check is including a polygraph
• Work weekend and holidays including flexibility to work various schedules and shifts.
• A valid driver's license appropriate to the assignment is required at the time of appointment.
• Obtain and maintain the Terminal Operator Certification Level A by the Department of Public Safety within six (6) months of hire or promotion date.
• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• High school diploma or GED equivalency; and two (2) years experience in a high volume data entry and customer service environment.

Responsibilities

• Dispatches, evaluates, and prioritizes requests for emergency and non-emergency service statewide incidents utilizing a multi-line phone system, two-way radios and a Computer Aided Dispatch (CAD) system
• Interviews and documents all statewide callers to determine the nature of the call, location of the incident, other related information and the need for dispatching of assistance using a multi-line telephone system according to established rules and procedures.
• Processes the requests received according to procedure; determines as much information as possible from the requestor to enable the most appropriate agency of responsibility and the most appropriate level of response. Determines from phrasing, vocal stress, and provides a proper level of response to the request to ensure the safety of the caller and responders.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED