Dispatcher, Waste Management Services

GFL Environmental•Port Arthur, TX

2d•Onsite

About The Position

GFL Environmental Services is your true one-stop provider across North America, specializing in liquid waste and soil remediation services. We focus on delivering specialized environmental solutions across a broad range of industries. Driven by an uncompromising commitment to safety, we aspire to become North America’s leading Environmental Services provider. Our vision is to be Green For Life —it’s at the core of our business strategy and central to every service we provide. We bring this vision to life by offering accessible, sustainable environmental solutions for our customers and the communities we serve. Join our team as a Field Technician at GFL Environmental! Why Join GFL? GFL Environmental is the only major diversified environmental services company in North America. As part of Team Green, you'll enjoy career growth opportunities, competitive benefits, and the chance to make a positive impact every day.

Requirements

Completion of high school.
2 years in a transportation, dispatch or customer service role.
Strong communication and interpersonal skills.
Strong customer focus.
Proficient in MS Outlook, Excel, Word.
Advanced skill level with software applications and word processing accuracy including adequate typing speed.
Required to work extended hours including occasional weekends.
Valid work authorization in the country where the job is located is required.
Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

Post-secondary courses or diploma would be considered an asset.
Knowledge of industry an asset.

Responsibilities

Schedule service and satisfy customer needs for service changes.
Ensure that service is completed in accordance with established policies.
Dispatch calls to routes based upon designated route and driver location.
Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
Distribute, collect and review route sheets for proper days end data entry.
Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
May perform some additional responsibilities as assigned by the Operations Manager.
Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
Works with routing specialists to optimize routes.
Fields incoming calls / emails from customers.
Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
Records and document information from drivers and distributes to appropriate departments.
Communicates with maintenance shop personnel.
Must be able to communicate effectively and professionally via email, telephone and two way devices.