Dispatcher

Roadway Moving•New York, NY

3h•Onsite

About The Position

Founded in 2008 by Ross Sapir, Roadway Moving was built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where their people—not just their trucks—set them apart in a crowded industry. They believe in investing in both their employees and their clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, they don’t just move boxes, they move lives, and they do it with a commitment to making the experience remarkable for everyone involved. Roadway Moving is seeking a Dispatcher to join their growing operations team. This role will play a key role in coordinating day-to-day moving operations, assigning crews and trucks, monitoring routes, and ensuring efficient, safe, and on-time performance. This role requires strong communication skills, problem-solving ability, and a calm approach under pressure in a fast-paced environment.

Requirements

Minimum 2 years of dispatching experience.
Knowledge of DOT state and federal regulations for commercial vehicles.
Strong customer service and interpersonal communication skills.
Proficiency in Microsoft Office and dispatch management systems.
Excellent organizational and analytical skills; able to multitask and prioritize under pressure.
Ability to understand operational data and make informed scheduling decisions.
Dependable, proactive, and able to work both independently and collaboratively.
Flexibility with schedule and willingness to adapt to business needs.
Ability to work in office 6 days/week during the summer. After the busy season, weekend day will be rotational.

Nice To Haves

Experience with household goods or transportation/moving industry.

Responsibilities

Coordinate and dispatch moving teams (drivers, foremen, helpers) for daily and overnight jobs.
Analyze scheduled moves and assign the appropriate crews, trucks, and equipment based on qualifications and workload.
Monitor active jobs for efficiency, safety, and timely completion.
Prepare and review all necessary job documentation (Bill of Lading, contracts, etc.) before dispatch.
Maintain accurate records of workforce availability, vehicle usage, and daily activity.
Communicate with moving teams throughout the shift to resolve issues, delays, or emergencies.
Report and document all incidents, vehicle issues, or safety-related matters in accordance with company policy.
Work closely with the Operations, Safety, and Fleet teams to ensure optimal workforce utilization and truck rotation.
Assist with booking hotels, roadside assistance, and other travel logistics as needed.
Provide daily and weekly reports on manpower, fleet status, and dispatch performance.
Uphold Roadway’s customer service standards—always courteous, solution-oriented, and professional.
Any other related duties as assigned.