Dispatcher - Full-Time

St. Cloud Metropolitan Transit Commission•Saint Cloud, MN

1d•Onsite

About The Position

This position is a full-time, extra board position with one weekday and a second floating day off per week. This is a Union position where work schedules (bids) are selected based on seniority. The Dispatcher is responsible for Fixed Route and Dial-a-Ride customer service, and Operator and passenger scheduling. The Dispatcher serves as the primary contact to answer customer requests for information by phone, online or in person.

Requirements

A high school diploma or equivalent
One (1) year experience in driver or fleet dispatching, customer service or equivalent combination of education and experience
Ability to deal tactfully and courteously with co‑workers, subordinates, and the general public and to handle all types of situations
Ability to diffuse situations/conversations that have escalated beyond normal limits
Ability to understand and carry out both oral and written instructions and complete written reports
Must be able to read and speak English fluently
Must have a high level of proficiency using computers
Ability to gain detailed geographic knowledge of the St. Cloud Metropolitan area
Availability to work a flexible schedule including weekends, early morning and late nights
Interpersonal skills sufficient to exchange and or convey information, receive work direction, and maintain effective working relationships with all levels of employees, committees and groups

Nice To Haves

Bilingual
Technical or Community College, business college or two (2) years post-secondary education

Responsibilities

Providing customer service to Metro Bus passengers and staff
Operate two-way radio to communicate with Bus Operators and support staff
Notify Street Supervisors of situations requiring attention
Provide transit service and information to Fixed Route passengers and the general public at the Transit Center
Verify and load cash drawer
Sell fair media and tickets and accurately record all sales
Provide transit service and information to Dial-a-Ride passengers at the Call Center
Receive Dial-a-Ride customer calls
Schedule passenger rides within Operator shifts
Utilize computerized scheduling software to schedule rides and answer customer inquiries
Receive and document customer comments and complaints
Notify Operations Manager of dispatch scheduling errors or concerns
Communicates courteously and professionally and maintains respectful working relationships with coworkers and customers in carrying out job functions
Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices
Knows and follows safety rules and guidelines as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss
Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work
When potentially unsafe conditions are observed, makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner
Performs other duties and activities as assigned