DISPATCHER (FULL TIME)
About The Position
Crothall Healthcare, a Compass Healthcare company, is seeking a Full Time DISPATCHER for their National Performance Center in Knoxville, TN. This role is crucial in coordinating and monitoring Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. The company emphasizes a culture of caring, belonging, and purpose, aiming to transform healthcare experiences and build lasting relationships. Crothall is a market leader in Environmental Services (EVS) and supports nearly 1,300 accounts, including top-ranked hospitals, with nearly 30,000 team members dedicated to detail, safety, and excellence.
Requirements
- Customer Service experience
- Call center experience preferred
Nice To Haves
- Basic patient transport concepts
- Infection control practices
- Proper body mechanics
Responsibilities
- Provides quality customer service to customers by providing one-on-one attention to detail.
- Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
- Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
- Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
- Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
- Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
- Serves as a liaison between Patient Transportation and other departments.
- Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
- Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
- Ensures accurate, timely dispatch of transport requests.
- Ensures maximum staff productivity.
- Resolves problems related to patient, visitor, staff or employee complaints.
- Recommends solutions for ongoing or recurring issues.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
