Dispatcher (Full Time)
About The Position
Crothall Healthcare, a Compass Healthcare company, is seeking a Full Time Dispatcher for their National Performance Center in Knoxville, TN. This role is crucial for coordinating and monitoring Patient Transportation services by managing customer transportation requests. The company fosters a culture of caring and belonging, offering purposeful careers that transform healthcare experiences and build lasting relationships. Crothall is a market leader in Environmental Services (EVS) and provides specialized support services exclusively to the healthcare industry, upholding high standards of detail, safety, and excellence with nearly 30,000 team members.
Requirements
- Customer Service experience
- Call center experience preferred
Responsibilities
- Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.
- Provides quality customer service to customers by providing one-on-one attention to detail.
- Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
- Determines, explains and develops dispatcher logic and transporter activities.
- Transports patients when necessary.
- Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
- Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
- Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
- Serves as a liaison between Patient Transportation and other departments.
- Assigns, collects and distributes pagers.
- Monitors daily sign-in/out procedures.
- Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff.
- Ensures accurate, timely dispatch of transport requests.
- Ensures maximum staff productivity.
- Resolves problems related to patient, visitor, staff or employee complaints.
- Recommends solutions for ongoing or recurring issues.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
