Dispatcher / Telecommunicator - Arrow Champaign
About The Position
The Telecommunicator determines the nature and location of emergency situations, assesses priorities, and dispatches EMS or other emergency units in accordance with established procedures. The role manages changing situations, performs Emergency Medical Dispatch and provides pre-arrival instructions using available resources, and receives and processes emergency calls while maintaining contact with assigned units and tracking their status and location. The Telecommunicator also answers non-emergency calls, processes requests for non-emergency transfers from medical facilities, monitors public safety radio frequencies, and operates communications equipment such as radio consoles, telephones, and computer systems. The role includes entering, updating, and retrieving information in computer systems and performing other duties as required.
Requirements
- High school diploma, GED, or equivalent.
- Work experience in EMS system deployment.
- Basic Life Support (BLS) Certification from the American Heart Association (AHA), to be obtained within 30 days.
- Emergency Medical Dispatcher (EMD) Certification from the International Academies of Emergency Dispatch (IAED), to be obtained within one year.
- ICS-100: National Incident Management System (NIMS), FEMA, within six months.
- ICS-200: National Incident Management System (NIMS), FEMA, within six months.
- ICS-700: National Incident Management System (NIMS), FEMA, within six months.
- ICS-800: National Incident Management System (NIMS), FEMA, within six months.
- Introduction to Emergency Response to Terrorism (ERT), FEMA, within six months.
- Hazardous Materials Awareness (HazMat), FEMA, within six months.
Responsibilities
- Receive incoming emergency and non-emergency requests for service.
- Help facilitate the appropriate deployment of resources.
- Determine the urgency and location of calls.
- Dispatch the appropriate unit for emergency and non-emergency ambulance requests based on call type and timing.
- Schedule non-emergency transfers to improve utilization of units and personnel and avoid scheduling conflicts.
- Maintain protected health information (PHI) in accordance with HIPAA.
- Account for and ensure field resource safety.
- Handle stressful situations with poise and professionalism.
- Prioritize work in response to changing needs.
- Maintain thorough knowledge of local geography, including maps, streets, and grid book systems.
- Prepare accurate and timely statistical reports and paperwork.
- Maintain knowledge of company and departmental policies, operating procedures, and protocols.
- Monitor enroute and response times.
- Monitor staff and vehicle movement or posting.
- Perform Emergency Medical Dispatch, including pre-arrival instructions using available resources.
- Maintain contact with assigned units and track EMS unit status and location.
- Answer non-emergency calls for assistance and respond to requests regarding non-emergency transfers from medical facilities.
- Monitor public safety radio frequencies and operate radio consoles, telephones, computer systems, and other communications equipment.
Benefits
- Comprehensive benefits package for team members and providers.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
