Dispatcher / Telecommunicator - Arrow Champaign

Carle Health•Urbana, IL

2d•Onsite

About The Position

The primary duties of the position include determining the nature and location of the emergency, determining priorities, and dispatching EMS or other emergency units as necessary (ranging from routine to critical) and in accordance with established procedures. The role involves managing situations as conditions change, performing Emergency Medical Dispatch including pre-arrival instructions using available resources, receiving and processing emergency calls, maintaining contact with all units on assignment, and maintaining the status and location of EMS units. Additionally, the position involves answering non-emergency calls for assistance, entering, updating, and retrieving information from various computer systems, receiving and responding to requests regarding non-emergency transfers from medical facilities, monitoring numerous public safety radio frequencies, and operating a variety of communications equipment, including radio consoles, telephones, and computer systems. Other duties as required.

Requirements

ICS-700: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)
ICS-200: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)
ICS-100: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)
Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
Emergency Medical Dispatcher (EMD) within 1 year - International Academies of Emergency Dispatch (IAED)
Introduction to Emergency Response to Terrorism (ERT) within 6 months - Federal Emergency Management Agency (FEMA)
Hazardous Materials Awareness (HazMat) within 6 months - Federal Emergency Management Agency (FEMA)
ICS-800: National Incident Management System (NIMS) within 6 months - Federal Emergency Management Agency (FEMA)
EMS system deployment

Responsibilities

Receive incoming emergency and non-emergency requests for service.
Help facilitate appropriate deployment of resources.
Determine call urgency and location of situation.
Dispatch appropriate unit to respond to emergency and non-emergency requests for ambulance service based on the type of call and time.
Schedules non-emergency transfers so that utilization of units and personnel is enhanced and so that conflicts in scheduling do not occur (such as coordinating more transfers at one time than we have personnel/equipment to handle appropriately).
Maintain PHI in accordance with HIPAA.
Account for and ensure field resource safety at all times.
Deal with stressful situations with poise and professionalism.
Be able to prioritize based on changing need.
Maintain thorough working knowledge of local geography, which includes maps, streets, and grid book systems.
Prepare accurate and timely statistical reports and appropriate paperwork.
Knowledge of company and departmental policies, operating procedures and protocols.
Monitor enroute and response times.
Monitor staff and vehicle movement or posting.