Dispatcher Supervisor

SUGAR FOODS LLC•Villa Rica, GA

5d•$55,000 - $65,000•Onsite

About The Position

The position will report to the Fleet Manager. The role will be responsible for the daily coordination of dispatch operations to ensure efficient, safe, and timely transportation of freight. This role supervises the dispatchers involved in routing, scheduling, and communication between drivers, customers, brokers, and internal supply chain teams. The Dispatch Supervisor is responsible for selecting and training dispatchers and coordinating activity with the dispatch supervisor, supporting Owner Operator scheduling, driver recruitment and DOT Regulatory compliance efforts, including orientation activities, occasional driver safety meetings attendance and maintaining Driver Qualification Files (DQFs). This position requires strong leadership, problem‑solving skills, and the ability to thrive in a fast‑paced logistics environment.

Requirements

Experience in trucking, logistics, or transportation dispatch required.
Strong understanding of DOT regulations, HOS rules, and transportation compliance.
Excellent communication, multitasking, and problem‑solving abilities.
Proficiency with dispatching software, TMS platforms, and Microsoft Office tools.
Ability to work in a fast‑paced environment with shifting priorities.
Prior experience supporting driver onboarding.

Nice To Haves

Operational planning and coordination
Customer service and relationship management
Attention to detail and regulatory compliance.
Leadership and team support
Time management and decision‑making

Responsibilities

Develop and optimize daily and weekly routing and scheduling for company drivers and owner‑operators.
Monitor load progress, track shipments, and proactively resolve delays or service issues.
Coordinate closely with supply chain, warehouse, and distribution teams to align transportation needs with operational priorities.
Communicate with brokers, shippers, and receivers to confirm appointments, resolve discrepancies, and maintain strong working relationships.
Ensure compliance with DOT regulations, hours‑of‑service rules, and company safety policies.
Maintain real‑time visibility of fleet activity using dispatch TMS systems and fleet telematics systems.
Serve as the primary point of contact for customers regarding load status, scheduling, and service expectations.
Build and maintain relationships with freight brokers and logistics partners to secure loads and maximize fleet utilization.
Provide timely updates and professional communication to internal and external stakeholders.
Assist with driver recruitment by coordinating interviews, onboarding schedules, and orientation sessions.
Support HR in processing new‑hire paperwork and ensuring all required documentation is collected.
Organize, maintain, and audit Driver Qualification Files in accordance with FMCSA regulations.
Serve as a resource for drivers, helping address operational questions, equipment needs, and scheduling concerns.
Track key performance indicators such as on‑time delivery, equipment utilization, and driver performance.
Provide operational reports and recommendations to management to improve efficiency and service quality.
Maintain accurate dispatch records, load documentation, and system data.
Incident reporting, compliance audits, and safety initiatives as needed.