Dispatcher - Service Operations
Cash-Wa Distributing•Salina, KS
•$17 - $20•Onsite
About The Position
The Service Operations Dispatcher serves as the communication hub between customers, Service Professionals, installs, inventory personnel, and internal departments; as well as performing other duties as time permits. This position is ideal for someone who enjoys coordinating schedules, solving problems, communicating with customers and field personnel, and keeping operations running smoothly. Will work out of our Salina, Kansas office. Hours: Mon – Fri from 8am – 4:30p.
Requirements
- High School Diploma/GED or equivalent experience is required.
- Previous dispatching, scheduling, customer service, administrative, inventory, logistics, warehouse, or service coordination experience is preferred but not required
Responsibilities
- Schedule and dispatch Service Professionals for service calls, preventative maintenance visits, and installations
- Coordinate daily service routes and technician schedules
- Communicate schedule changes, priority requests, and customer updates
- Monitor job progress and make real-time scheduling adjustments when needed
- Ensure Service Professionals have the information, parts, equipment, and documentation needed for successful job completion
- Serve as a primary point of communication between customers, Service Professionals, installers, sales representatives, and internal departments
- Assist customers with scheduling updates and service-related inquiries
- Follow up on open service requests and pending work orders
- Help ensure exceptional customer service throughout the service process
- Create and maintain service tickets, work orders, customer records, and equipment information within Service Fusion
- Ensure all records are accurate, complete, and updated in a timely manner
- Generate reports and assist with service performance tracking
- Support documentation and process improvement initiatives
- Coordinate movement of parts, equipment, and samples between facilities, customers, and Service Professionals
- Track incoming and outgoing equipment shipments
- Ensure parts and equipment are available for upcoming installations and service work
- Assist with sample fulfillment requests from the sales team
- Pick, package, ship, and track customer sample requests
- Assist with inventory tracking, cycle counts, and inventory accuracy
- Coordinate inventory needs with warehouse personnel and Service Professionals
- Support receiving, stocking, replenishment, and inventory organization
- Maintain inventory records and reporting
- Learn equipment management and inventory best practices
- Assist with equipment inspections and condition assessments
- Support equipment cleaning, preparation, testing, and documentation
- Learn parts identification and quality control procedures
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
