Service Dispatcher

TriMark•Houston, TX

3d•Hybrid

About The Position

The Service Dispatcher reports to the Supervisor and is located in Houston, Texas. This full-time, hybrid position works Monday through Friday, 7 a.m. to 5 p.m. The Dispatcher coordinates the efficient movement of goods and services by managing schedules, routes, and communications between drivers, customers, and internal teams. The role ensures timely deliveries, resolves logistical issues, and maintains accurate transportation records. TriMark USA is a national provider of design services, commercial foodservice equipment, and supplies. Its employees work to create customized solutions for clients while upholding the company’s I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

Requirements

High school diploma or GED, or equivalent military or practical experience.
Proficiency with computer software for routing, dispatching, and communication, such as GPS navigation, dispatching software, and Microsoft Office.
Familiarity with transportation regulations, safety standards, and industry best practices.
Strong customer service orientation and interpersonal skills.
Ability to manage multiple tasks, prioritize activities, and maintain attention to detail in a fast-paced environment.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills, including the ability to evaluate options and implement solutions under pressure.
Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to successfully pass a background check after offer acceptance.

Nice To Haves

Previous experience in dispatching, logistics coordination, or transportation operations is preferred.

Responsibilities

Plan and coordinate drivers’ delivery routes using factors such as distance, traffic, and customer requests.
Optimize routes to improve efficiency and reduce delivery times, fuel consumption, and vehicle wear and tear.
Dispatch drivers to assigned routes and provide instructions, schedules, and relevant information.
Communicate with drivers by phone, radio, or messaging systems to provide updates, directions, and assistance.
Serve as the primary customer contact for inquiries, delivery updates, and issue resolution.
Promote customer satisfaction by providing excellent service and promptly addressing concerns or complaints.
Coordinate with warehouse staff, logistics personnel, and other internal teams to support smooth operations and timely order fulfillment.
Monitor inventory levels, shipment schedules, and delivery timelines to address potential delays or issues proactively.
Maintain accurate records of dispatch activities, driver assignments, delivery schedules, and customer interactions.
Identify and resolve logistical issues, including route deviations, vehicle breakdowns, and delivery delays.
Ensure compliance with safety regulations and company policies concerning driver behavior, vehicle maintenance, and transportation operations.