Service Dispatcher
Comfort Systems USA (Southeast), Inc.•Valdosta, GA
•Onsite
About The Position
As a Service Dispatcher, you will assist with office duties including managing contract files, billing and invoicing, payroll, and routing inbound service calls. The Dispatcher will also maintain the service schedule and dispatch/assign Service Technicians as needed.
Requirements
- 3 or more years of experience with administrative support, billing and invoicing and receiving inbound calls while providing excellent customer service
- Proficiency in MS Office and accounting software
- Strong attention to detail
- Ability to pass a full background screening and drug screening
- Ability to pass MVR check
- Ability to travel, as needed, for projects
Nice To Haves
- Prior experience working within the construction/service industry, inclusive of general contractors, specialty contractors and service providers preferred
- Dispatch experience preferred
- Maintain a positive, cooperative, and teachable attitude
- Initiative; self-motivated (driven), self-starter
- Complies and promotes company Safety Policy
- Excellent communication and customer service skills
- Analytical and problem-solving skills
- Must be able to work independently with and without supervision
Responsibilities
- Plan service technician schedules to ensure on-time execution of projects and preventative maintenance at customers sites.
- Receive inbound customer calls for repair requests and coordinate existing schedules to allow for emergency service of mechanical equipment.
- Issue purchase orders and enter vendor invoices.
- Review and submit payroll weekly for service technicians.
- Review daily work orders to ensure service has been completed and documented correctly.
- Communicate professionally written and verbally with customers, vendors, and co-workers.
- Coordinate upcoming material needs and order materials.
Benefits
- Medical
- Vision
- Dental
- Paid holiday and vacation
- 401(K) Plan with multiple investment options
- Training and development programs
- Company-paid employee assistance program
- Employee discount programs
- Company-paid and voluntary life insurance
- Company-paid and voluntary accidental death & dismemberment (AD&D)
- Company-paid short-term disability and voluntary long-term disability
- Healthcare reimbursement account and dependent care reimbursement account
- Vehicle discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
