Bay Transit-Dispatcher/Scheduler

BAY AGING • Warsaw, VA

5d • $16 - $0 • Onsite

About The Position

Bay Transit is seeking a Part-Time Dispatcher/Scheduler to join their team at the Warsaw Bay Transit Facility in Warsaw, VA. The primary role of this position is to ensure all Bay Transit passengers have a safe and timely ride to meet their transportation needs for work, retail, legal, medical, educational, or recreational facilities. This role reports to the Regional Transit Operations Supervisor.

Requirements

• Requires a High School Diploma or equivalent
• Must possess a valid driver’s license
• Experience in customer service positions
• Working knowledge of: Phone systems and two-way radio
• Working knowledge of: Dispatch and scheduling software e.g., RouteMatch
• Working knowledge of: Microsoft Office programs (e.g., word processing, spreadsheet, e-mail)
• Ability to communicate verbally over the phone/radio clearly, even under stress or difficult circumstances.
• Ability to be organized and methodical about each task.
• Ability to have a positive attitude while dealing with riders, and drivers.
• Ability to establish and maintain effective working relationships with co-workers.
• Work a flexible schedule during Monday through Friday.

Nice To Haves

• Relies upon experience with the software and knowledge of the service area to plan and schedule rides for clients and guide drivers.
• Perform a defined, repetitive, and limited number of tasks.
• Collaborate closely with drivers to ensure passengers have a safe and timely ride.
• Decision making- Manages daily scheduling and dispatching responsibilities for the position’s designated service area.
• Refer to supervisor when there is an incident with a vehicle on the road or a passenger, and when there is a significant disruption to the transportation routes.

Responsibilities

• Coordinate ride with passengers: Take incoming calls for ride requests and make calls to confirm the ride.
• Schedule rides into scheduling software: Check existing schedule and ensure optimal routing of buses to identify appropriate pick-up and drop-off time for the riders.
• Communicate with bus drivers and dispatchers throughout the shift to meet last minute requests for rides and changes on the road (weather, roadwork, etc.).
• Operational duties: On-going communication with drivers during the shift; managing the daily changes to scheduled routes (e.g., cancellation, add-on).
• Coordinate backup and roadside assistance in case of a vehicle breakdown.
• Modify routes to consider local road conditions.
• Administrative duties: Prepare drivers’ manifest for the next day.
• Complete own timecard accurately every day.
• Record tracking information such as start/finish mileage for each bus, cash/tickets collected.
• Provide ride: occasionally provide a ride to a stranded passenger using Bay Transit vehicle.

Benefits

• Equal Opportunity Employer
• Commitment to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED