Bay Transit-Dispatcher/Scheduler (47787)

Bay Aging•Gloucester, VA

12d•Onsite

About The Position

Ensures all Bay Transit passengers have a safe and timely ride to meet their transportation needs to work, retail, legal, medical, educational, or recreational facilities. This role involves coordinating rides with passengers, scheduling them into software, communicating with drivers, managing daily route changes, and preparing driver manifests. The position also includes administrative duties such as completing timecards and recording tracking information. Occasionally, the role may involve providing rides to stranded passengers.

Requirements

High School Diploma or equivalent
Valid driver’s license
Experience in customer service positions
Experience with dispatch and scheduling software e.g., RouteMatch
Working knowledge of phone systems and two-way radio
Working knowledge of Microsoft Office programs (e.g., word processing, spreadsheet, e-mail)
Ability to communicate verbally over the phone/radio clearly, even under stress or difficult circumstances
Ability to be organized and methodical about each task
Ability to have a positive attitude while dealing with riders, and drivers
Ability to establish and effective working relationships with co-workers

Nice To Haves

Experience with the software and knowledge of the service area to plan and schedule rides for clients and guide drivers.

Responsibilities

Coordinate ride with passengers: Take incoming calls for ride requests and make calls to confirm the ride.
Schedule rides into scheduling software: Check existing schedule and ensure optimal routing of buses to identify appropriate pick-up and drop-off time for the riders.
Communicate with bus drivers and dispatchers throughout the shift to meet last minute requests for rides and changes on the road (weather, roadwork, etc.).
On-going communication with drivers during the shift; managing the daily changes to scheduled routes (e.g., cancellation, add-on).
Coordinate backup and roadside assistance in case of a vehicle breakdown.
Modify routes to consider local road conditions.
Prepare drivers’ manifest for the next day.
Complete own timecard accurately every day.
Record tracking information such as start/finish mileage for each bus, cash/tickets collected.
Provide ride: occasionally provide a ride to a stranded passenger using Bay Transit vehicle.