Senior, Dispatcher/Router

WM•Pompano Beach, FL

2d•Remote

About The Position

This is a REMOTE POSITION that includes Virtual Training. The ideal candidate must live within the Florida market area within 50 miles of a WM site. Experience in Dispatch/Routing/Optimizing Routes is needed, along with strong Communication and Computer Skills. The shift is Monday-Friday, 10 a.m. start time to 6:30 p.m. CST, with flexibility preferred during operational hours. At WM, we believe the value of a WM job extends beyond a paycheck, offering opportunities for personal and family growth. We are committed to a sustainable tomorrow, fostering a "People First" environment where all teammates feel welcomed, valued, and seen. We invest in your growth through education assistance, paid on-the-job training, and career progression. WM is a stable company with over 60,000 employees worldwide, celebrating our diversity as a strength. We offer a comprehensive benefits package including medical, dental, vision, 401K with match, discounted stock options, and dependent day care.

Requirements

Must live within the Florida market area within 50 miles of a WM site.
High School Diploma or G.E.D (accredited).
2 years Minimum of previous dispatching experience (in addition to education requirements).

Nice To Haves

Experience in Dispatch/Routing/Optimizing Routes Needed
Strong Communication and Computer Skills Preferred!
Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.

Responsibilities

Communicates back and forth with WM Drivers to assist with problem resolution while on route.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
Uses WM proprietary software to enter ticket information and track activity.
Works with routing specialists, route managers, and the service department to optimize complex routes.
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service.
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
Records and documents information from Drivers and distributes to appropriate departments.
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
Serves as point person for manager; coordinates projects and other tasks as necessary.
Delegates work in manager's absence.
Serves as an escalation point for other Dispatchers in the department.
Train new Dispatchers.
Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area.