Dispatcher/Router Combo

WM•Somerset, NJ

20h•Remote

About The Position

This is a REMOTE POSITION that includes Virtual Training and allows you to sit anywhere in the U.S. The role requires experience in Dispatch/Routing/Optimizing Routes, with strong Communication and Computer Skills preferred. The shift is from 9 a.m. to 5:30 p.m. EST. At WM, we believe a WM job offers more than just a paycheck; it's an opportunity for you and your family to create a better future. We are committed to making WM a great place to work and grow a career. Our mission is to leave the world a better place by fostering a sense of purpose in its caretakers. We prioritize our people, creating an environment where all teammates feel welcomed, valued, and seen. We invest in your growth through our Tomorrow Education Assistance Program, paid on-the-job training, and established career progression paths. WM offers stability through essential and meaningful work performed by our team members, from the front lines to corporate offices. We are a diverse family of over 60,000 people, stronger because of our differences. We invest in you with an amazing total compensation package including medical, dental, vision, life insurance, short-term disability, a stock purchase plan, company matching on a 401(k), dependent care, and more. We also provide paid vacation, holidays, and personal days. Please note that benefits may vary by site. The expected base pay for this on-site position is $19-21/hr. This range is a good faith estimate, and the specific salary offered will depend on factors such as relevant experience, education, training, certifications, qualifications, and work location.

Requirements

High School Diploma or G.E.D.
6 months of relevant work experience with working in a team setting
Ability to communicate to several areas effectively
Multi-tasking in a fast-paced work environment
Excellent organizational skills.

Nice To Haves

Experience in Dispatch/Routing/Optimizing Routes
Strong Communication and Computer Skills

Responsibilities

Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business.
Handles incoming service orders, directs drivers, and resolves service issues.
Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day.
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Works with sites and the service department to optimize routes based on needs of the customer.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field.