Transportation: Dispatcher- PM (Bilingual)

Crosby Indep School District•Crosby, TX

2d•Onsite

About The Position

The Dispatcher is responsible for coordinating assignments and schedules of bus driver routes and vehicles to ensure safe, efficient, and economical transportation services. This role involves recording absentee calls and assigning substitutes. The Dispatcher will also answer telephones and 2-Way Radios to communicate information to the community and department staff, ensuring safe, efficient, and economical transportation services.

Requirements

High School Diploma or GED
Must pass ALL Federal DOT Drug and Alcohol Test
Proficient typing, word processing, computer and file maintenance skills
Strong organization, communication and interpersonal skills
Knowledge of school district organization and operations
Ability to receive and give verbal instructions clearly and effectively
Ability to multi-task
Ability to maintain customer-oriented attitude and emotional control under stress
Ability to use various map sources and tracking programs.
Ability to communicate effectively (verbal and written).
Interpret policy, procedures and data.
Coordinate district/department functions.
Maintain emotional control under high stress.

Nice To Haves

Certified or certifiable as a Texas School Bus Driver
Hold or obtain a CDL, class B minimum with a “P” & “S” Endorsement
Must pass Annual State of Texas School Bus Driver Physicals
Bilingual Preferred
Two years of experience as a school bus driver in the public education environment
Such alternatives to the above qualifications as the administration may find appropriate and acceptable.

Responsibilities

Closing the office in the afternoon.
Coordinate assignments of bus drivers, bus routes, vehicles, and substitutes for morning, mid-day and afternoon shifts.
Assist with or coordinate extracurricular transportation.
Dispatch drivers and vehicles and communicate with them using a telephone and two-way radio.
Ability to use tracking, scheduling and routing programs.
Monitor GPS vehicle locator system (AVL).
Communicate with parents and school personnel regarding bus schedules and changes.
Maintain good public relations with students and school personnel.
Assist with emergency situations.
Maintain all required physical and computerized logs, worksheets, files, and reports related to dispatch operations.
Perform bus driving duties when required.
Demonstrate proper maintenance, care, storage and use of equipment and materials.
Maintain daily fleet mileage for the department for state reporting purposes.
Compile and prepare correspondence, forms and reports for the department as needed.
Answer all incoming calls, take reliable messages & route calls to the appropriate staff.
Maintain confidentiality of information for the transportation department.
Operate Dispatch 2-Way Radio as primary communication link between community, transportation office and buses.
Perform all other duties as assigned.
Deal sensitively and fairly with persons from diverse cultural backgrounds.
Provide for an effective communication channel with staff, district employees, students and community.
Exhibit positive professionalism by acting as a role model for district employees, students and community that supports the mission of the district and department.
Demonstrate dependability by being punctual and present at work, unless for good cause.
Exhibit reliability by completing work as assigned by meeting project time lines.
Exhibit poise and self-control in decision making and problem solving relating to job assignment during regular & high stress moments.
Exhibit appropriate grooming and dress for the position and responsibility.
Demonstrate initiative by recognizing needs of the job and suggests ways to improve efficiency and productivity.
Assist the Director & Assistant Director with the recommendation of sound policies directed toward program improvements.
Operate the transportation software programs to provide correct information enhancing the departments’ operational efficiency.
Seek to improve job performance through self-assessment, skill development, training and goal setting that is appropriate to the job assignment.
Demonstrate behavior that is professional, ethical and responsible and serve as a role model for all Transportation Department personnel.
Articulate the district’s mission and goals in the area of transportation to the community and solicit its support in realizing the mission.
Demonstrate the use of appropriate and effective techniques for department and community communication.
Assist the Director and Assistant Director with Transportation functions & other duties as assigned.