Dispatcher - On Demand Courier
Excel Group•Ashburn, VA
•$27 - $40•Onsite
About The Position
We're looking for a Dispatcher to join our operations team at Excel Courier! In this role, you'll organize and monitor daily on-call and scheduled work, route vehicle jobs, and maintain quality control to ensure on-time delivery performance. If you thrive in a fast-paced environment and excel at multitasking, this is the opportunity for you!
Requirements
- Strong knowledge of the Washington D.C. metropolitan area, Baltimore, and Richmond
- Ability to read a map and evaluate routes effectively
- Excellent communication and organizational skills
- Ability to work in a fast-paced, high-stress environment
- Prior experience dispatching and routing on-call courier work
- Successful completion of all required pre-employment screenings, onboarding requirements, and mandatory training programs, including background screening, drug screening, credit check, HIPAA training, TSA training, and other company-required certifications.
Nice To Haves
- Current shift in support of 24/7/365 operations is Sunday - Thursday 07:00 to 19:00 - Training will occur Monday - Friday 08:00 17:00
Responsibilities
- Use Xcelerator software to dispatch and track deliveries
- Communicate with drivers via radio and phone, monitoring GPS tracking
- Monitor jobs for all customers and ensure on-time performance
- Monitor email, website portals, and fax machine for incoming orders
- Coordinate with customer service team and support new customer training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
