Dispatcher III - Glenn (Ord Bend), CA

Wilbur-Ellis

1d•$23 - $31

About The Position

A Dispatcher III coordinates product shipments and transfers between branches and distribution centers while assisting with customer service, product selection, order processing, and inventory management. The role involves coordinating shipments with trucking companies, communicating load requirements to drivers, completing shipping documentation, and helping maintain accurate inventory and office records. During the busy season, extended hours and flexible schedules are required.

Requirements

Ability to read, analyze, and interpret written procedures and reports in English.
Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, suppliers, and others.
Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to sit at a desk or computer terminal to write and key or type information.
High school graduate or equivalent.
Fluent in English, both verbally and in writing.
Solid communication skills by telephone, two-way radio, and in person.
Good computer skills, including knowledge of Microsoft Office.
Solid mathematical skills.
Customer service orientation.
Strong organizational skills and ability to prioritize multiple assignments.
Proficiency with Microsoft Office and computer systems for order processing, recordkeeping, shipping documentation, and customer inquiries.
Ability to analyze shipment, inventory, and operational data to support accurate decisions and efficient dispatch operations.
Comfort learning and using new technologies, including transportation management systems, digital collaboration tools, workflow automation solutions, and AI-powered tools such as Microsoft Copilot.

Responsibilities

Take calls, process orders, and prepare shipments for pickup or delivery.
Coordinate product transfers between branches and the main site.
Contact trucking companies to coordinate shipments and instruct drivers on load requirements.
Operate the truck scale and complete weight tags, bills of lading, and hazardous materials shipping papers.
Answer telephone and computer inquiries about product orders.
Communicate directions and instructions verbally and in writing to customers, vendors, employees, and the public.
Conduct physical inventory counts of products stored in warehouses and bulk storage areas.
Calculate product quantities using weight and/or volumetric measurements.
Perform receptionist duties, responding professionally to calls and visitors.
Process incoming and outgoing mail, order and maintain office supplies, and maintain computer and hard- and soft-copy filing systems.
Work extended hours and flexible schedules during the busy season.