Dispatcher I

THE KENAN ADVANTAGE GROUP•Petersburg, TX

5d•$39,200 - $58,800•Onsite

About The Position

The Dispatcher I executes a daily plan for moving freight within an assigned area. The position assesses customer needs and delivery timing, manages driver schedules, plans deliveries to inventory-managed retail gas outlets, and receives orders from suppliers, gas station dealers, and renewable fuels distributors. It also provides frontline customer service, handles incoming communications and orders, monitors station inventories, solicits freight, creates loads in the dispatch system, shares dispatch duties with team members, and records incidents in KITS. On-call duties may be required as needed. The role is located in Petersburg, Virginia. The posted schedule is Monday through Friday, 8 a.m. to 5 p.m. The listed salary is $45,000–$55,000 depending on experience; the job details also display a salary range of $39,200–$58,800. The position is classified as Dispatch and IC1, with no travel indicated.

Requirements

High school diploma or equivalent.
Excellent conflict resolution skills.
Effective oral, written, and interpersonal communication skills.

Responsibilities

Assess customer needs and delivery timing.
Manage the daily delivery schedule for drivers.
Plan deliveries to inventory-managed retail gas outlets.
Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
Provide frontline customer service for existing accounts.
Answer incoming phone calls promptly and courteously.
Monitor email for incoming orders, inventory updates, and communication between team members.
Monitor web portals for station inventories.
Solicit freight from customers.
Create loads in the dispatch system.
Divide dispatch responsibilities with other team members.
Enter incidents into KITS, the incident reporting system.
Perform on-call duties as needed.
Promote effective and timely communication, teamwork, and respect for coworkers.
Provide constructive guidance to other employees and third-party representatives.
Contribute to providing high-quality products and services to customers.