Dispatcher I

AIT Worldwide Logistics•Secaucus, NJ

About The Position

The Dispatcher I supports the smooth operation of logistics dispatch services by tracking vehicle movements for product pickups and deliveries, maintaining timely communication, assisting with appointment scheduling, and monitoring shipments. The role addresses issues as they arise, keeps accurate records of activities, communications, and milestones, and provides administrative support to help dispatch operations run efficiently.

Requirements

High school diploma or GED.
At least 1 year of Home Delivery, Final Mile, or Logistics Industry experience.
Ability to work in a fast-paced environment.
Strong multitasking, communication, and coordination skills, with high attention to detail.
Self-motivation, accountability, consistency, and follow-through.
Ability to problem-solve and work autonomously with little supervision.
Ability to excel in a high-pressure environment with short lead times.
Intermediate computer skills and ability to learn various systems.

Nice To Haves

Some college, an associate degree, or higher.
At least 1 year of customer service, call center, or retail experience.

Responsibilities

Monitor daily order progress and communicate delays in real time to AIT teams and clients; assist with appointment scheduling and resolve issues through ticket reassignment or escalation.
Dispatch and track vehicle schedules to appropriate locations according to AIT’s needs.
Act as a liaison between clients and agents, providing timely status updates and coordinating activities.
Handle inbound calls and respond to internal chat and email inquiries about shipments and services, supporting timely issue resolution and effective communication.
Conduct daily roll calls to confirm same-day and next-day readiness.
Contact customers to schedule, confirm, or reschedule delivery and service appointments, and follow up as needed.
Ensure same-day shipments are accurately marked as completed in the system and promptly communicate order changes or updates to clients, agents, and drivers.
Audit the system to confirm photo capture upon order completion and assess the quality of submitted photos.
Document and maintain records of customer requests, services performed, and other dispatch-related information.
Perform other duties as assigned.
Comply with all policies and standards.