Dispatcher I
About The Position
The Dispatcher I is responsible for answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations, and responding to customer inquiries and complaints. This role assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab. The pay range is $17.20+ per hour, with potential shift differentials for second and third shifts. Salary offers are based on relevant skills, training, experience, education, certifications, and market/organizational factors. Successful candidates may be eligible for annual performance bonus compensation.
Requirements
- 1 to 3 years of customer service or Logistics Experience
- Ability to sit for long periods of time
- General knowledge of logistics operations
- Knowledge of Quest Diagnostics logistics policies and procedures
- Ability to handle a high volume of telephone calls and work in a fast-paced environment
- Ability to learn Dispatch Application and accurately enter pickup requests
- Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Well organized, utilizes job aides, maps, etc., and can locate information readily
- Must be able to prioritize and handle multiple functions and service multiple regions simultaneously
- Ability to interface with other departments within the facility and company
- Ability to maintain confidentiality concerning information and data received
- High school diploma or equivalent education is required
Nice To Haves
- Associate's Degree
Responsibilities
- Answers client pick-up request calls and enters them into the dispatch system.
- Determines if a pick-up can be performed as requested by the client based upon multiple factors.
- Assigns pickup and delivery destinations to couriers.
- Actively listens to client concerns, conducts preliminary research, and forwards clients to the appropriate party or escalates issues to a Group Lead or Supervisor.
- May include other tasks as assigned.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
