Dispatcher I - (2nd Shift)

AIT Worldwide Logistics, Inc.•Secaucus, NJ

3d•Hybrid

About The Position

AIT is seeking a Dispatcher I. We are flexible on start time, if needed along with extra hours to be earned on the weekends, if applicable. The Dispatcher I is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.

Requirements

High School Diploma/GED equivalency required
Proficient in Microsoft Office
Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions.
High attention to details and organization.
Strong geographic and mapping skills. Sense of direction and coordination to build routes.
Great interpersonal and communication skills with customers, drivers, and co-workers—communication is key!

Nice To Haves

Associate Degree or equivalent preferred.
0-3 years in Freight Forwarding industry experience preferred and/or industry experience in customer service/operations.
Previous Experience working with AS400 preferred.

Responsibilities

Responsible for routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight.
Timely event data entry of shipment milestones into MyAIT & AS400 tracking system – pickup, delivery, obtain proof of delivery.
Provide customer service to identify and meet specific customer needs. Answer/make customer inquiry calls and address customer concerns/complaints.
Assign driver load planning based on local mapping & appointments accordingly.
Identifying and coordinating the prioritization of rushed/urgent/last minute shipments.
Other duties and responsibilities will be assigned as business demands deem necessary.