Dispatcher I

Amrize•Colorado Springs, CO

11d•Onsite

About The Position

Responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance. Assist in growing the company’s hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT and other regulatory requirements. Develop current customer base.

Requirements

High School Diploma or Equivalent
Dispatch, Logistics, Customer Service experience preferred
Ability to develop strong professional partnerships and communication with business partners (Plant Management, Sales, Quality and other Dispatchers)
Ability to multi-task
Ability to work different shifts
Excellent verbal and written skills
Excellent computer skills MS Office, Spreadsheets, PowerPoint
Experience with Dispatch software
Must maintain a valid driver’s license

Responsibilities

Promote the Core value of Zero Accidents & Incidents to all operations.
Engage with customers, haulers and weigh masters to reinforce safe behaviors.
Participate and assist with annual Transportation Safety Initiatives for haulers.
Demonstrate a dynamic professional and positive problem solving attitude.
Maintain professional and frequent communication with Leadership, Plant Personnel, Quality and Sales teams.
Identify substitute products, operating hour adjustments, and service opportunities across site portfolio.
Coordinate directly with customers and contracted haulers.
Choose best haul solution for each order.
Maintain productive and professional relationships with haulers.
Utilize, maintain and update hauler directory.
Attract new haulers to ensure division has access to the adequate number of trucks.
Dispatch trucks, track performance in real time.
Monitor demand, utilization, and capacity while prioritization work distribution.
Identify optimization and backhaul opportunities.
Coordinate hauler schedule commitments.
Monitor reliability/performance.
Track overall customer and hauler satisfaction.
Document and record all customer/hauler complaints in the system.
Forecast future haul needs (i.e. next 2 weeks).
Process the documentation that accompanies the movement of freight.
Act as the customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution.
Ask for additional business from customers and provide leads to sales for potential new opportunities.
Enter complete/accurate customer order details into information systems.
Proactively seek customer feedback to identify areas of improvement and trends in all operations.
Communicate ideas and solutions to team.
Communicate with Sales, Operations, and contracted haul companies.
Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required.
Track various scale information and producing reports to provide metrics, identify areas of improvement and trends.

Benefits

Competitive salary
401(k) pre-tax and/or Roth after-tax savings
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day