Dispatcher I

Quest Diagnostics•Tampa, FL

9d•$16 - $24•Onsite

About The Position

The Dispatcher I is responsible for answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations, and responding to customer inquiries and complaints. This role assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab. The position requires the ability to handle a high volume of telephone calls in a fast-paced environment and maintain confidentiality.

Requirements

1 to 3 years of customer service or Logistics Experience
Ability to sit for long periods of time
General knowledge of logistics operations
Knowledge of Quest Diagnostics logistics policies and procedures
Ability to handle a high volume of telephone calls and work in a fast-paced environment
Ability to learn the Dispatch Application and accurately enter pickup requests
Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Excellent verbal and written communication skills
Well organized, utilizes job aids, maps, etc., and can locate information readily
Must be able to prioritize and handle multiple functions and service multiple regions simultaneously
Ability to interface with other departments within the facility and company
Ability to maintain confidentiality concerning information and data received
Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime

Nice To Haves

Associate's Degree

Responsibilities

Answers client pick-up request calls and enters them into the dispatch system.
Determines if pick-up can be performed as requested by the client based upon multiple factors.
Assigns pickup and delivery destinations to courier.
Actively listens to client concerns, conducts preliminary research, and forwards the client to the appropriate party or escalates the issue to a Group Lead or Supervisor.
May include other tasks as assigned.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities