Dispatcher I

Davidson Transit Organi • Nashville, TN

10d • $0 - $26 • Onsite

About The Position

This position will accomplish the orderly filling of work assignments for bus and van operators. In Access Ride, it involves "real-time" radio dispatching of specific work assignments and scheduling of rides. In bus dispatch, the dispatcher responds to routine and emergency requests of operators and supervisors. Dispatchers must process the workflow in an efficient and effective manner, assuring that all work assignments are filled, and that communications with the next dispatchers and operations supervisors are complete. All dispatching is accomplished using the current CAD/AVL software packages. Assignments are performed according to established policies and procedures. Complies with the guidelines set for by the ADA.

Requirements

• Completion of high school or possession of GED certificate.
• Superior knowledge of Davidson County needed.
• Good knowledge of Access Ride and bus practices and procedures.
• Excellent communication and interpersonal skills needed.
• Ability to work assigned schedule, including evenings and weekends on a regular schedule, and work overtime as needed
• Respond to emergency situations (such as reporting to work early/staying late due to bad weather)
• Maintains effective working relationship with all levels of employees
• Ability to make quick decisions during stressful situations
• Maintain confidentiality
• Questions both radio and telephone callers to determine the nature of problems and the emergency response required as well as provides or relays instructions to the caller
• Actively look for ways to help operators, supervisors and other company personnel
• Ability to deal with the public, operators, superiors, and subordinates in a courteous and tactful manner
• The ability to learn and apply the contractual agreement, operator working rules and safety procedures
• The ability to quickly make sense of, combine and organize information into meaningful patterns
• Logistical reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• The ability to concentrate on a task without being distracted as well as being able to shift back and forth between two or more activities or sources of information when the situation requires
• The ability to project the likelihood of a problem occurring and taking steps to minimize a negative outcome
• The ability to focus on a single source of sound in the presence of other distracting sounds
• The ability to arrange things or actions in a certain order or pattern according to specific rules and regulations
• Sitting, standing, lifting, reaching, walking, writing, carrying, grasping, holding, clarity of vision, speaking, listening.
• Must be able to operate office equipment, including but not limited to telephone system, computer system, printer, copy machine, facsimile machine, adding machine, and camera equipment.
• Read schedules, maps, route guides, detour sheets, etc. and interpret information
• Understand and carry out detailed written or verbal instructions with precision and speed
• Perform arithmetic calculations
• Accurately reports figures
• Solve problems
• Speak clearly and distinctly
• Work with little supervision
• Perform repetitive work
• Practice good customer service skills
• Meet required deadlines

Responsibilities

• Conducts daily planning and assigning of manpower requirements for bus and van service
• Monitors the Access Ride van operators in the day-to-day operations to ensure quality and reliability of the service
• Monitors and processes the scheduling of clients for Access Ride van service
• Monitors maintenance for accurate van assignments for Access Ride service. Maintains Access Ride Daily Dispatch Report
• Coordinates communication related to road operations
• Maintains record keeping for bus and Access Ride operators
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED