Dispatcher (Gas Systems Operator)

UGI Corporation • Charleston, WV

3d • Onsite

About The Position

Mountaineer Gas Company is currently recruiting for a Dispatcher (Gas Systems Operator) in their Corporate office, Charleston, WV. This role involves managing incoming calls, dispatching field operations personnel, and accurately documenting customer interactions and system information.

Requirements

• High school diploma or equivalent.
• Requires computer skills for data entry and information retrieval tasks.
• Tact and diplomacy when dealing with difficult customer interactions.
• Demonstrated strong verbal and written communication skills.
• Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.
• Requires five (5) years of related work experience or related degree.

Nice To Haves

• Previous emergency dispatch experience.
• Experience with customer information, geographic information, and/or dispatching systems.
• Live within 45 minutes of the location.

Responsibilities

• Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.
• Asks sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
• Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.
• Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED