Dispatch - Customer Service
Diakon Logistics•Dayton, NJ
•Onsite
About The Position
Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. We are seeking a detail-oriented and organized Dispatcher to join our logistics team. The successful candidate will serve as a critical communication hub, coordinating with delivery teams, supporting customers, and ensuring smooth daily operations. This role requires excellent organizational skills, strong computer proficiency, and a commitment to delivering exceptional service.
Requirements
- Excellent computer skills with proficiency in Excel and other MS Office applications
- Strong data entry skills with high accuracy
- Outstanding organizational abilities and attention to detail
- Exceptional communication and interpersonal skills
- Ability to multitask and manage multiple priorities in a fast-paced environment
- Must be able to work in an in-office setting
Nice To Haves
- College education is preferred
- Prior experience in dispatch, logistics, or customer service
Responsibilities
- Monitor routes and maintain regular communication with delivery teams to ensure high-level customer service
- Provide responsive customer support by taking calls and developing solutions to address potential issues
- Record detailed notes and information in the delivery system with accuracy and thoroughness
- Communicate solutions and updates to other departments and office staff as needed
- Maintain meticulous records and ensure data entry accuracy
Benefits
- medical benefits
- 401(k) plan with match
- paid vacations
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
