Dispatcher - Customer Service Representative

Polar Bear PHA • Windsor, CO

19h • $18 - $25

About The Position

Are you ready to bring your organization and communication skills to a company that values you? At Polar Bear Plumbing Heating & Air in Windsor, CO, we're looking for a full-time Dispatcher - Customer Service Representative to join our team of hardworking professionals. In this role, you'll be the heart of our operations, ensuring customers are taken care of and our technicians are where they need to be - all while gaining stability, growth potential, and a fun, supportive work environment. You spend your day as the friendly, reliable voice behind the scenes-handling a steady stream of calls, emails, and messages from customers who need fast, reliable service. With ServiceTitan at your fingertips, you juggle scheduling, dispatching technicians, and updating customer records like a pro. Your multitasking skills keep everything flowing smoothly-whether it's dispatching a tech to a service call, organizing transportation for an urgent order, or quickly resolving customer questions with confidence and a smile. All the while, your professionalism and attention to detail ensure that every interaction feels seamless, efficient, and supportive. We're a veteran-owned, family-operated team that takes pride in delivering top-notch service to homeowners in the Fort Collins area. With over 15 years of experience, we've built a reputation for being reliable, honest, and customer-focused, ensuring every job is done right the first time. Our team is passionate about their work, committed to excellence, and driven to provide the best solutions at a fair price. We foster a team-oriented, supportive, and growth-minded workplace where everyone has the opportunity to succeed. If you're looking for a company that values efficiency, transparency, and a little fun along the way, join our team! It only takes 3 minutes to apply for our Dispatcher - Customer Service Representative position! Our mobile-friendly initial application is quick, simple, and the first step toward a rewarding new role with Polar Bear Plumbing Heating & Air. Don't wait - apply today and let's get started! Must have the ability to pass a background check.

Requirements

• Basic computer skills
• Strong data entry skills with attention to detail
• Excellent phone etiquette and communication skills
• Ability to provide excellent customer service
• Ability to multitask
• Must have the ability to pass a background check.

Nice To Haves

• Experience in plumbing or HVAC is a plus

Responsibilities

• Handling calls, emails, and messages from customers
• Scheduling
• Dispatching technicians
• Updating customer records
• Organizing transportation for orders
• Resolving customer questions

Benefits

• Health, dental, and vision
• Life insurance
• Paid time off (PTO)
• Short- and long-term disability
• 401(k)
• Growth opportunities
• Company parties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed