Service Customer Care Representative / Dispatcher

Crown Equipment•Joliet, IL

6d•$21 - $24

About The Position

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Requirements

Less than 2 years related experience
High school diploma or equivalent
Excellent phone skills
Good communication, organizational, math and computer skills
Ability to multitask
Crown will only employ those who are legally authorized to work in the United States.
This is not a position for which sponsorship will be provided.
Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.

Nice To Haves

Experience with Microsoft Office
Leadership skills, technical experience and knowledge a plus

Responsibilities

Process incoming calls from both Crown customers and Service Technicians
Dispatch technicians
Enter technician payroll hours
Process parts and service billing
Create daily work orders
Maintain records and files
Assist other departments as needed

Benefits

Crown offers an excellent wage and benefits package for full-time employees.
Competitive Wages. The anticipated starting pay range for the position is $21 to $24 per hour; however, skills and related experience will be taken into consideration
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
Health Savings Accounts and Flexible Spending Accounts
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings
Paid Parental Leave
9 Paid Holidays
Paid Vacation accrued at a rate based on length of service and position
24 Hours of Personal Leave per anniversary year
Birthday Pay for Non-Exempt employees
Tuition Reimbursement up to $5,250 per calendar year.
EOE Veterans/Disabilities