Customer Service Representative / Dispatcher

Service 360 Group • Reading, PA

18h

About The Position

We are a trusted Electrical, Mechanical, and Plumbing (MEP) service contractor seeking a dependable Customer Service Representative/Dispatcher to join our team. This is a full-time position where you'll be the key link between our customers, technicians, and office staff.

Requirements

• Strong communication and organizational skills.
• Ability to multitask, prioritize, and stay detail-oriented in a fast-paced environment.
• Customer service or dispatching experience (electrical, plumbing, or HVAC industry a plus).
• Computer proficiency, including Microsoft Office (Outlook, Word, Excel, Teams).
• Flexibility and a proactive, problem-solving mindset.

Nice To Haves

• Service Titan experience

Responsibilities

• Answer and route incoming calls, gather details for service requests, and provide excellent customer service.
• Schedule, coordinate, and dispatch technicians for electrical, plumbing, and HVAC service appointments.
• Maintain accurate call data, job information, and reports in Service Titan (experience helpful, but training provided).
• Process purchase orders, invoices, and customer credit card payments.
• Assist with proposals, memberships, and preventative maintenance scheduling.
• Support construction administration, permit processing, and other office functions when needed.
• Follow up with customers on estimates, invoices, and service satisfaction.
• Participate in team meetings and ongoing training.

Benefits

• Competitive pay and full-time stability.
• Quarterly performance-based incentive program.
• Comparable benefits package (health, dental, vision, life, STD/LTD, retirement).
• Vacation and Holiday pay.
• Growth opportunities and training support in a professional team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees