Customer Service Representative (CSR) / Dispatcher
About The Position
Join Vander Hyde Mechanical as a Customer Service Representative / Dispatcher! Vander Hyde Mechanical has been proudly family-owned and operated in Grand Rapids for over 36 years. We've built a trusted reputation for exceptional service across electrical, HVAC, plumbing, and low-voltage systems - all driven by a team of experienced professionals. When you join Vander Hyde, you're part of a team that treats people right, celebrates hard work, and invests in your future. As a CSR/Dispatcher, you are at the center of our business. Every call, every schedule, every technician you dispatch directly impacts our customers' experience and our company's success. You'll play a huge role in driving sales, building relationships, and keeping operations running smoothly across every department. This is a position where your voice, decisions, and problem-solving skills truly make a difference. If you thrive in a fast-paced, problem-solving environment, love helping people, and enjoy keeping things organized and on track, this position may be the perfect fit. Why Vander Hyde? Comprehensive Benefits: Our employees receive a free health insurance option, along with available coverage for dental and vision, and company-paid life insurance. Flexibility That Works for You: In addition to PTO, we offer unpaid time off - one of our most appreciated benefits Career Development: Ongoing training and advancement in a multi-trade environment Locally Owned, Family-Oriented: Over 36 years of success in West Michigan, built on trust, respect, and service Retirement Planning: 401(k) with a company match to help you build your future
Requirements
- 2+ years of experience in customer service is required
- Enjoys taking initiative and being dependable
- Stays calm and makes good decisions when things get busy
- Can juggle tasks and keep things organized without losing focus
- Communicates clearly and listens well
- Brings empathy and understanding while staying practical
- Works well both on your own and with a team
Nice To Haves
- 1+ years of high-volume call handling experience, preferred
- 1+ years of dispatching experience, preferred
Responsibilities
- Answer and manage a high volume of customer calls with professionalism and care
- Listen closely to understand customer needs and schedule service accordingly
- Dispatch service technicians efficiently while monitoring routes and status updates
- Build trust with customers by providing accurate information and clear communication
- Handle incoming emails, schedule updates, and follow-ups promptly
- Support customers with additional products and services where appropriate
Benefits
- Comprehensive Benefits: Our employees receive a free health insurance option, along with available coverage for dental and vision, and company-paid life insurance.
- Flexibility That Works for You: In addition to PTO, we offer unpaid time off - one of our most appreciated benefits
- Career Development: Ongoing training and advancement in a multi-trade environment
- Locally Owned, Family-Oriented: Over 36 years of success in West Michigan, built on trust, respect, and service
- Retirement Planning: 401(k) with a company match to help you build your future
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
