CSR/Dispatcher

NearU, and Affiliate Regional HVAC Branches • Sarasota, FL

12d

About The Position

Custom Air and Plumbing is hiring a Customer Service Representative / Dispatcher to support our residential and light commercial operations in the Sarasota area. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and knows how to keep technicians scheduled, informed, and productive.
If you’re organized, calm under pressure, and great on the phone, this is a key role on our operations team.

Requirements

• Previous CSR, dispatch, or call-center experience (home services preferred)
• Strong communication and customer-service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using scheduling software and computer systems
• Dependable, detail-oriented, and team-focused
• Ability to remain calm and professional during high-volume periods

Responsibilities

• Answer inbound calls and assist customers with scheduling service and installations
• Dispatch technicians efficiently for residential and light commercial calls
• Manage daily schedules to maximize productivity and response times
• Communicate clearly with technicians regarding job details, updates, and changes
• Provide excellent customer service before, during, and after appointments
• Accurately enter and update customer and job information in the system
• Handle customer questions, concerns, and follow-ups professionally
• Support the service and installation teams as needed
• Represent Custom with professionalism and a positive attitude

Benefits

• Competitive hourly pay based on experience
• Paid training and ongoing support
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Consistent schedule and stable work environment
• Growth opportunities within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed