CSR/Dispatcher

Sandium Heating and Air Conditioning • San Jose, CA

1d • $20 - $25 • Onsite

About The Position

Sandium Heating and Air Conditioning is seeking a highly organized and customer-focused CSR/Dispatcher to support our growing HVAC and Plumbing service teams. The ideal candidate thrives in a fast-paced environment, communicates clearly and professionally, and ensures our field technicians are efficiently dispatched to provide 5-star service.

Requirements

• Previous csr/dispatch, scheduling, or call center experience preferred (HVAC/Plumbing industry a plus)
• Strong multitasking and organizational skills
• Excellent verbal and written communication
• Calm under pressure with a proactive problem-solving mindset
• Proficient with computers, scheduling software, and mobile communication tools
• Willingness to work weekends, nights, and holidays as needed

Nice To Haves

• HVAC/Plumbing industry a plus
• ServiceTitan experience a plus

Responsibilities

• Schedule and dispatch HVAC and plumbing technicians to service calls in a timely, efficient manner
• Communicate with customers regarding appointment status, ETA updates, and service follow-ups
• Prioritize incoming jobs based on urgency, location, and technician availability
• Monitor technician routes and adjust scheduling as needed for optimal efficiency
• Collaborate with Customer Service, Sales, and Field Managers to resolve scheduling issues or customer concerns
• Maintain accurate job information in dispatching software (ServiceTitan experience a plus)
• Follow standard operating procedures and escalate issues when necessary
• Assist with after-hours or emergency call dispatching as required

Benefits

• Competitive hourly pay ($20–$25/hour based on experience)
• Bonus opportunities
• Career growth in a stable and well-respected company
• Team-oriented, supportive work environment
• Benefits eligibility after onboarding period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed