Customer Service Representative (CSR) - Dispatcher
About The Position
THE A/C GUY OF TAMPA BAY in Clearwater, FL is looking to hire a full-time Customer Service Representative (CSR) - Dispatcher to be the first line of communication for our customers and provide high-quality customer service. Do you have a friendly disposition and a positive attitude? Would you like to work for a highly respected and stable company ? Have you been searching for a company that will value your contributions ? If so, please read on! This HVAC office administration position earns a competitive wage of $17-$24 per hour to start . We provide solid benefits including a health plan, supplemental insurances, bonus opportunities, profit sharing, vacation pay, paid holidays, and ongoing training . If this sounds like the right HVAC office administration opportunity for you, apply today! ABOUT THE A/C GUY OF TAMPA BAY The A/C Guy of Tampa Bay was founded by Gregg Bowman in 2009, during the beginning of the recession. He answered a calling for a huge need in the Tampa, FL market-fairly priced and high-quality residential and commercial heating, air conditioning, and indoor air quality services. Our vision has never been about simply making money. We truly believe in treating each client as if they were a member of our family and delivering them an experience unlike any they can get anywhere else. We value integrity, honor, and team player dynamics. We have created a warm friendly atmosphere where it feels like you are working with family . We are proud to promote from within and give all employees the opportunity to advance and grow . A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR) - Dispatcher As a Customer Service Representative (CSR) - Dispatcher, you are the face of the company for our clients when they call. Your friendly attitude gives each client you interact with a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details-customer concerns, monitor voicemails, respond to emails, and send appointment confirmations. Additional duties include: Follow up calls for billing, re gistering equipment and entering data, processing warranties and tracking of such, dealing directly with cities and clients on permitting, ordering HVAC equipment and supplies for the office . With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service !
Requirements
- Proficiency with computer programs
- Customer service experience
- Excellent communication skills, both written and verbal
- Ability to manage time well and effectively prioritize tasks
- Present yourself professionally
- Easily establish a good rapport with people
- Collaborative and hardworking
Nice To Haves
- CRM Data Entry
- Billing experience
Responsibilities
- Take incoming phone calls from potential and current clients
- Answer questions
- Set appointments
- Schedule home visits
- Document accurate project details-customer concerns
- Monitor voicemails
- Respond to emails
- Send appointment confirmations
- Follow up calls for billing
- Registering equipment and entering data
- Processing warranties and tracking of such
- Dealing directly with cities and clients on permitting
- Ordering HVAC equipment and supplies for the office
- Follow up with customers over the phone to ensure everything is going well
Benefits
- Health plan
- Supplemental insurances
- Bonus opportunities
- Profit sharing
- Vacation pay
- Paid holidays
- Ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
